Operated by South West Home Care Ltd

Right at Home Central Wiltshire

GoodRated 9 Apr 2024Home care · Chippenham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note5 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note5 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care
Note5 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note5 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note5 Oct 2021
Staff support: induction, training, skills and experience

Note5 Oct 2021
End of life care supported by training from local hospice; staff reflective sessions provided after a death.
Note5 Oct 2021
Good relationships with external agencies including GPs, occupational therapists and CCGs.
Note5 Oct 2021
Clear action plan in place to address identified shortfalls with timescales.
Note5 Oct 2021
Robust recruitment procedures including DBS checks and reference gathering.
Note5 Oct 2021
People were involved in developing and signing their care plans.
Note5 Oct 2021
Staff treated people with kindness, compassion and respect; care reviewing website showed a score of 10 out of 10.

Note5 Oct 2021
End of life care and support
Note5 Oct 2021
Improving care quality in response to complaints or concerns
Note5 Oct 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note5 Oct 2021
Meeting people's communication needs
Note5 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Oct 2021
Preventing and controlling infection
Note5 Oct 2021
Using medicines safely
Note5 Oct 2021
Staffing and recruitment
Note5 Oct 2021
Systems and processes to safeguard people from the risk of abuse
Note5 Oct 2021
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note5 Oct 2021
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note5 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note5 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info