Potensial North East Supported Living

Darlington, DL1 · Established 23/0 · Operated by Potensial Limited

A CQC-regulated home-care provider serving Darlington, registered since 23/0. Rated Good at its most recent CQC inspection (Jan 2023).

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What the CQC found

The five questions inspectors ask, and how Potensial scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Infection prevention and control practices reflected current guidance.”
CQC inspection report, Feb 2023

“Staff were passionate, understood their roles and accountability, and interacted with people in a kind and compassionate manner.”
CQC inspection report, Feb 2023

“The service had good links with the local community and worked in partnership with other agencies.”
CQC inspection report, Feb 2023

Inspection history

The trajectory matters as much as the latest rating.

Feb 2023
Good
This focused inspection of Potensial North East Supported Living found the service had made sufficient improvements since its previous 'Requires Improvement' rating, with Safe and Well-Led both now rated Good and breaches of Regulation 17 resolved. The overall…
Oct 2021
Requires improvement
Potensial North East Supported Living was rated Requires Improvement overall at its first inspection, with breaches of Regulation 17 (Good Governance) due to ineffective quality assurance, incomplete medicine error records, and inadequate risk protocols for be…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Potensial does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at DL1 2AF in Darlington. Service area not formally published; we recommend asking the agency directly when requesting a quote.

DL1

Comparable agencies nearby

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Careline Homecare Darlington

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