Operated by Mayfair Homecare Limited

Mayfair Homecare - Portsmouth

Requires improvementRated 16/02/2023Home care · Portsmouth

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note2 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note2 Mar 2023
Supporting people to express their views and be involved in making decisions about their care

Note2 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note2 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Mar 2023
Staff support: induction, training, skills and experience
Note2 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note2 Mar 2023
Ensuring consent to care and treatment in line with law and guidance

Note2 Mar 2023
Registered manager was open, transparent and immediately responsive to concerns raised during inspection
Note2 Mar 2023
Strong complaints handling with themes identified, outcomes shared with staff, and people satisfied with resolutions
Note2 Mar 2023
Effective multi-agency working with local authorities, community nurses, occupational therapists and hospital staff
Note2 Mar 2023
People described staff as kind, caring, and respectful, treating them with dignity and promoting independence
Note2 Mar 2023
Comprehensive staff induction including blended learning and shadowing, with mandatory training compliance enforced systematically
Note

Note2 Mar 2023
End of life care and support
Note2 Mar 2023
Improving care quality in response to complaints or concerns
Note2 Mar 2023
Supporting people to maintain relationships and access activities
Note2 Mar 2023
Meeting people's communication needs
Note2 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Mar 2023
Working in partnership with others
Note2 Mar 2023
How the provider understands and acts on the duty of candour
Note2 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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