North Haven Care and Support Ltd

GoodRated 25/06/2021Home care · South Shields

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note17 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Feb 2023
Supporting people to live healthier lives, access healthcare services and support
Note17 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note17 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Feb 2023
Staff support: induction, training, skills and experience
Note17 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Feb 2023
Staff received monthly supervision during probationary period and quarterly thereafter
Note17 Feb 2023
Complaints were investigated and actioned promptly in line with provider policy
Note17 Feb 2023
The service worked effectively with other agencies including GPs, district nurses and occupational therapists
Note17 Feb 2023
Staff supported people at end of life with compassion, receiving very positive feedback from relatives
Note17 Feb 2023
Relatives had access to a dedicated family app to view care plans and daily care notes remotely
Note17 Feb 2023

Note17 Feb 2023
Improving care quality in response to complaints or concerns
Note17 Feb 2023
Meeting people's communication needs
Note17 Feb 2023
End of life care and support
Note17 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Feb 2023
Learning lessons when things go wrong
Note17 Feb 2023
Preventing and controlling infection
Note17 Feb 2023
Systems and processes to safeguard people from the risk of abuse
Note17 Feb 2023
Staffing and recruitment
Note17 Feb 2023
Assessing risk, safety monitoring and management
Note17 Feb 2023
Using medicines safely

Note17 Feb 2023
Continuous learning and improving care; Working in partnership with others
Note17 Feb 2023
Engaging and involving people using the service, the public and staff
Note17 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note17 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info