Operated by Mayfair Homecare Limited

Mayfair Homecare - Basingstoke

GoodRated 7 Jun 2022Home care · Basingstoke

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note6 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note6 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Jul 2022
Staff support, training, skills and experience
Note6 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Jul 2022
Positive feedback from healthcare professionals about responsiveness and end of life care
Note6 Jul 2022
Effective safeguarding systems and appropriate incident reporting and learning
Note6 Jul 2022
Strong leadership with hands-on senior staff and electronic care planning system enabling real-time oversight
Note6 Jul 2022
Good staff training, induction and ongoing support; competency in medicines administration regularly assessed
Note6 Jul 2022
Responsive during COVID-19 pandemic including unpaid duties such as shopping and collecting medicines
Note6 Jul 2022

Note6 Jul 2022
Learning lessons when things go wrong
Note6 Jul 2022
Preventing and controlling infection
Note6 Jul 2022
Using medicines safely
Note6 Jul 2022
Staffing and recruitment
Note6 Jul 2022
Assessing risk, safety monitoring and management
Note6 Jul 2022
Systems and processes to safeguard people from the risk from abuse

Note6 Jul 2022
Working in partnership with others
Note6 Jul 2022
Continuous learning and improving care
Note6 Jul 2022
Engaging and involving people using the service, the public and staff
Note6 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note6 Jul 2022
How the provider understands and acts on the duty of candour
Note6 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering