Operated by Mayfair Homecare Limited

Mayfair Homecare - Farnborough

GoodRated 24/12/2021Home care · Farnborough

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note17 Jan 2023
Effective end-of-life care delivered in partnership with district nurses and a local hospice
Note17 Jan 2023
Cultural diversity celebrated through staff engagement and diversity training for all staff
Note17 Jan 2023
Proactive support for internationally recruited staff including mentors and welcome packs
Note17 Jan 2023
Values-based recruitment aligned to kindness, respect, compassion, dignity and empowerment
Note17 Jan 2023
Robust governance framework including weekly location reports, multiple audits and an annual quality audit
Note17 Jan 2023
Strong multi-agency working with commissioners, district nurses, pharmacists and social care professionals
Note17 Jan 2023
Detailed, personalised care plans regularly reviewed and kept under active monitoring
Note17 Jan 2023
Comprehensive staff induction including shadowing, monthly factsheets, and access to professional qualifications
Note17 Jan 2023
People and relatives gave consistently positive feedback about staff being caring, kind and not rushing care
minorstaffing_levels17 Jan 2023
They were aware where 2 staff attended a person's double up call separately, records showed there had been some days when they had not arrived at the same time.
minorcommunication_with_families17 Jan 2023
Some felt office staff communication could be improved. This has been fed back to the registered manager for them to address.
minorrecord_keeping17 Jan 2023
One person's records contained conflicting information about their capacity. However, there was a mental capacity assessment and a best interest decision regards their lack of capacity.