Operated by Care Carers Ltd

Care Carers

GoodRated 8 Apr 2021Home care · Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Aug 2021
Respecting and promoting people's privacy, dignity and independence
Note4 Aug 2021
Ensuring people are well treated and supported; respecting equality and diversity
Note4 Aug 2021
Supporting people to express their views and be involved in making decisions about their care

Note4 Aug 2021
Ensuring consent to care and treatment in line with law and guidance
Note4 Aug 2021
Staff support: induction, training, skills and experience
Note4 Aug 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note4 Aug 2021
Supporting people to live healthier lives, access healthcare services and support; eat and drink enough; staff working with other agencies

Note4 Aug 2021
Staff received equality and diversity training and cultural and religious needs were reflected in care planning.
Note4 Aug 2021
Positive engagement with people, relatives and external professionals; duty of candour understood and applied.
Note4 Aug 2021
The registered manager maintained good governance through a system of audits covering care logs, medicines, recruitment and training.
Note4 Aug 2021
Strong infection control practices including COVID-19 and PPE training with regular checks by the registered manager.
Note4 Aug 2021
Care plans were personalised, kept up to date, and people were actively involved in their development.
Note

Note4 Aug 2021
End of life care and support
Note4 Aug 2021
Improving care quality in response to complaints or concerns
Note4 Aug 2021
Meeting people's communication needs
Note4 Aug 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Aug 2021
Preventing and controlling infection
Note4 Aug 2021
Systems and processes to safeguard people from the risk of abuse
Note4 Aug 2021
Staffing and recruitment
Note4 Aug 2021
Using medicines safely
Note4 Aug 2021
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note4 Aug 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people and staff; Working in partnership with others
Note4 Aug 2021
Continuous learning and improving care; Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note26 Nov 2020
Working in partnership with others

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info