Operated by The Health Care Group (THCG) Ltd

The Health Care Group (THCG ) LTD

GoodRated 6 Sept 2022Home care · Sutton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Jun 2022
Staff support: induction, training, skills and experience
Note9 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note9 Jun 2022
Supporting people to live healthier lives, access healthcare services and support
Note9 Jun 2022
Ensuring consent to care and treatment in line with law and guidance

Note9 Jun 2022
Good engagement with people, relatives, staff and external healthcare professionals
Note9 Jun 2022
Open, transparent registered manager who understood duty of candour
Note9 Jun 2022
Strong infection control practices including PPE for COVID-19
Note9 Jun 2022
Regular training, supervision, appraisal and spot checks for staff
Note9 Jun 2022
Personalised care plans reflecting people's backgrounds, preferences and cultural needs
Note9 Jun 2022
Staff treated people with kindness, dignity and respect; people praised carers

Note9 Jun 2022
End of life care and support
Note9 Jun 2022
Improving care quality in response to complaints or concerns
Note9 Jun 2022
Meeting people's communication needs
Note9 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Jun 2022
Preventing and controlling infection
Note9 Jun 2022
Systems and processes to safeguard people from the risk of abuse
Note9 Jun 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note9 Jun 2022
Staffing and recruitment
Note9 Jun 2022
Using medicines safely

Note9 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people; Working in partnership with others; Duty of candour
Note9 Jun 2022
Continuous learning and improving care; Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info