C4 Care Ltd

GoodRated 10 Jun 2021Home care · Stockport

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

24 findings

Note6 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note6 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Oct 2021
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note6 Oct 2021
Staff support: induction, training, skills and experience
Note6 Oct 2021
Assessing people's needs and choices; delivering care in line with standards

Note6 Oct 2021
Complaints handled openly and transparently with prompt resolution
Note6 Oct 2021
Open culture promoted with staff supervisions, feedback surveys and regular care reviews
Note6 Oct 2021
Communication needs assessed and documented; information available in different formats and languages
Note6 Oct 2021
Registered manager accessible, approachable and well known to people, relatives and staff
Note6 Oct 2021
Good partnership working with healthcare and social care professionals to meet people's needs
Note6 Oct 2021

Note6 Oct 2021
Meeting people's communication needs; improving care quality in response to complaints
Note6 Oct 2021
Planning personalised care to ensure people have choice and control

Note6 Oct 2021
Continuous learning and improving care; promoting a positive culture
Note6 Oct 2021
Engaging and involving people, the public and staff; working in partnership
Note6 Oct 2021
Duty of candour; managers and staff understanding quality, performance and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info