Operated by Laurel Homecare Limited

Laurel Homecare Ltd

GoodRated 11 Apr 2022Home care · Martock

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Sept 2022
Staff working with other agencies; supporting people to access healthcare
Note3 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Sept 2022
Staff support: induction, training, skills and experience
Note3 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Nov 2022
Person-centred approach evidenced by people and relatives describing staff going beyond expected duties.
Note30 Nov 2022
Positive partnership working with local authority professionals noted with complimentary feedback received.
Note30 Nov 2022
Effective monitoring systems including audits of accidents, incidents and near misses driving continuous improvement.
Note30 Nov 2022
Open, supportive culture with staff describing management as accessible and responsive inside and outside office hours.
Note30 Nov 2022
Senior staff member held lead role for medicines administration with regular competency assessments and continuous improvement focus.
Note30 Nov 2022
Registered manager monitored staffing capacity ensuring visits were not cancelled and people received consistent care from familiar staff.

Note30 Nov 2022
Learning lessons when things go wrong
Note30 Nov 2022
Preventing and controlling infection
Note30 Nov 2022
Using medicines safely
Note30 Nov 2022
Staffing and recruitment
Note30 Nov 2022
Assessing risk, safety monitoring and management
Note30 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note

Note30 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Nov 2022
Working in partnership with others
Note30 Nov 2022
Engaging and involving people using the service, the public and staff
Note30 Nov 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note3 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Sept 2022
Working in partnership with others

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Want a quote from Laurel Homecare Ltd?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.