Lalis Direct Care Ltd

London, W13 · Established 24/0

A CQC-regulated home-care provider serving London, registered since 24/0. Rated Good at its most recent CQC inspection (Sept 2026).

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What the CQC found

The five questions inspectors ask, and how Lalis scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“The service responded to a social care professional's concerns with a full action plan and all issues were resolved by inspection.”
CQC inspection report, Oct 2021

“Care plans were person-centred, colour-coded by need, and daily records were thorough and written with dignity and respect.”
CQC inspection report, Oct 2021

“Complaints were handled appropriately with evidence of swift resolution and follow-up action including additional staff training.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Feb 2026
Not rated
Date of assessment: 3 December 2025 to 10 December 2025. Lalis Direct Care Ltd is a domiciliary care service. It provides personal care to people living in their own homes. At the time of our assessment, 11 people were receiving support with personal care. The…
Oct 2021
Requires improvement
Lalis Direct Care Ltd showed improvement since its March 2017 inspection but retained an overall 'Requires Improvement' rating due to continuing breaches of Regulations 16 and 17, specifically persistent missed and late calls and ineffective complaints handlin…
Oct 2021
Requires improvement
Lalis Direct Care Ltd was rated Requires Improvement overall at its March 2017 inspection, with Safe rated Inadequate due to multiple breaches including failures in safeguarding, unsafe medicines management, and non-notification of incidents to CQC. Repeated b…
Oct 2021
Requires improvement
Lalis Direct Care Ltd was rated Requires Improvement overall at its February 2016 inspection, with breaches of Regulations 12 and 17 due to absent specific risk management plans and ineffective quality audits that failed to identify these gaps. Caring and effe…
Oct 2021
Good
Lalis Direct Care Ltd received an overall rating of Good at this January 2019 inspection, having successfully addressed previous breaches relating to complaints handling and governance. The single area of Requires Improvement relates to the Mental Capacity Act…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Lalis does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at W13 8RA in London. Service area not formally published; we recommend asking the agency directly when requesting a quote.

W13

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