Lalis Direct Care Ltd

GoodRated 2 Sept 2026Home care · London

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement in care decisions
Note30 Oct 2021
Dignity, respect and person-centred approach

effective

Note30 Oct 2021
Health and nutritional needs
Note30 Oct 2021
Staff training and support
Note30 Oct 2021
Mental Capacity Act and consent

Other

Note30 Oct 2021
The service responded to a social care professional's concerns with a full action plan and all issues were resolved by inspection.
Note30 Oct 2021
Care plans were person-centred, colour-coded by need, and daily records were thorough and written with dignity and respect.
Note30 Oct 2021
Complaints were handled appropriately with evidence of swift resolution and follow-up action including additional staff training.
Note30 Oct 2021
Staff received induction, shadowing, one-to-one supervision, yearly appraisals and relevant training before supporting people unsupervised.
Note30 Oct 2021
Sufficient staffing levels were maintained with contingency plans for absences and appropriate DBS and recruitment checks in place.
Note30 Oct 2021

responsive

Note30 Oct 2021
Feedback and quality surveys
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care planning and review

safe

Note30 Oct 2021
Accident and incident recording
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Risk assessment and risk management

well_led

Note30 Oct 2021
Staff support and team meetings
Note30 Oct 2021
Leadership visibility and engagement
Note30 Oct 2021
Governance and quality audits

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: W13 8RA
Registered manager: Mursal, Sado
Local authority: Ealing
Region: London
City: London
Last CQC check: 09/Feb/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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