Operated by MaK Personnel Limited

MaK Healthcare

GoodRated 8 Oct 2022Home care · Great Yarmouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note26 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Nov 2022
Supporting people to eat and drink enough; working with other agencies; supporting people to live healthier lives
Note26 Nov 2022
Staff support: induction, training, skills and experience
Note26 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Nov 2022
Regular feedback questionnaires, supervision and team meetings supporting open, inclusive culture
Note26 Nov 2022
Collaborative working with healthcare professionals and external agencies to meet complex needs
Note26 Nov 2022
Effective infection prevention and control practices including adequate PPE supply and COVID-19 procedures
Note26 Nov 2022
Robust medication management with monthly audits, competency checks and clear PRN protocols
Note26 Nov 2022
Strong registered manager praised by staff, people and healthcare professionals as approachable, empathetic and professional
Note

Note26 Nov 2022
End of life care and support
Note26 Nov 2022
Improving care quality in response to complaints or concerns
Note26 Nov 2022
Meeting people's communication needs
Note26 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Nov 2022
Learning lessons when things go wrong
Note26 Nov 2022
Preventing and controlling infection
Note26 Nov 2022
Using medicines safely
Note26 Nov 2022
Staffing and recruitment
Note26 Nov 2022
Assessing risk, safety monitoring and management
Note26 Nov 2022
Systems and processes to safeguard people from the risk of abuse

Note26 Nov 2022
Working in partnership with others
Note26 Nov 2022
Continuous learning and improving care; duty of candour
Note26 Nov 2022
Engaging and involving people using the service, the public and staff
Note26 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note26 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering