Note30 Jun 2022
Out-of-hours on-call management support system in place for staff.
Note30 Jun 2022
Service worked in partnership with key organisations including local authority, GPs, and District Nurses.
Note30 Jun 2022
Effective infection control measures including regular COVID-19 testing, PPE supplies, and staff training.
Note30 Jun 2022
Appropriate adult safeguarding procedures in place; staff trained in safeguarding and able to identify types of abuse.
Note30 Jun 2022
Robust recruitment process with appropriate pre-employment checks including references, identity verification, and DBS checks.
minorcommunication_with_families30 Jun 2022
People told us that communication with management could be better. One person said, "They [management] don't always get back to me."
moderateincident_learning30 Jun 2022
Accidents and incidents were recorded, however the provider failed to carry out any analysis and disseminate any learning to staff on how to minimise these in the future.
moderaterecord_keeping30 Jun 2022
Records were not completed fully and accurately. The lack of risk assessments and risk management plans did not demonstrate the provider always understood how to assess and manage risks.
criticalgovernance30 Jun 2022
The provider's governance of the service was not effective or robust. There was a lack of oversight, leadership and governance at the service.
criticalmissed_or_late_visits30 Jun 2022
One person said, "Some come when they feel like. They don't think of me. One should have come at 10.30am but came at 2.45pm."
criticalstaff_competency30 Jun 2022
The provider did not have a regular formal process to assess whether staff were competent to administer and manage people's medicines safely.
criticalmedication_management30 Jun 2022
Medicine risk assessments and risk management plans were not always in place. For example, there were no risks identified or guidance in place for staff as to what they should do if people refused the…
criticalcare_planning30 Jun 2022
Risks to people in relation to diabetes, falls and choking were not always identified and there were no risk assessments or guidance for staff on what to do to minimise these risks.