Operated by Unity Care Solutions Limited

Unity Care Solutions (Maidstone)

GoodRated 22/09/2022Home care · Maidstone

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note22 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Sept 2022
Staff support: induction, training, skills and experience
Note22 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Sept 2022
Strong communication with families including monthly newsletters, six-monthly reviews, and accessible communication passports for children
Note22 Sept 2022
Positive culture with staff wellness programme, mental health first aiders, and 'no blame' learning environment
Note22 Sept 2022
Innovative partnership working including university student placements, charity collaborations, and a not-for-profit social enterprise board membership
Note22 Sept 2022
Effective governance with embedded audits, spot checks, and a 'company timeline' for management oversight
Note22 Sept 2022
Consistent and reliable staffing with rotas adhered to and stable care teams built around each child

Note22 Sept 2022
End of life care and support
Note22 Sept 2022
Improving care quality in response to complaints or concerns
Note22 Sept 2022
Supporting people to develop and maintain relationships and follow interests
Note22 Sept 2022
Meeting people's communication needs
Note22 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Sept 2022
Learning lessons when things go wrong
Note22 Sept 2022
Preventing and controlling infection
Note22 Sept 2022
Using medicines safely
Note22 Sept 2022
Staffing and recruitment
Note22 Sept 2022
Assessing risk, safety monitoring and management
Note22 Sept 2022
Systems and processes to safeguard people from the risk of abuse

Note22 Sept 2022
How the provider understands and acts on the duty of candour
Note22 Sept 2022
Continuous learning and improving care
Note22 Sept 2022
Working in partnership with others
Note22 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Sept 2022
Engaging and involving people using the service, the public and staff
Note22 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements