Operated by Midshires Care Limited

Helping Hands Newark

GoodRated 14/07/2021Home care · Newark

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2025
Respecting and promoting people's privacy, dignity and independence
Note12 Dec 2025
Supporting people to express their views and be involved in making decisions about their care
Note12 Dec 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Staff providing consistent, effective, timely care
Note12 Dec 2025
Supporting people to eat and drink enough with choice in a balanced diet
Note12 Dec 2025
Staff skills, knowledge and experience
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Dec 2025
No complaints received in the last 12 months
Note12 Dec 2025
Strong partnership working with health and social care professionals including CCG
Note12 Dec 2025
Positive staff culture with monthly wellbeing calls and employee recognition scheme
Note12 Dec 2025
Effective quality assurance systems including weekly spot checks and compliance reports
Note12 Dec 2025
People and relatives consistently praised staff as kind, caring, polite and respectful
Note12 Dec 2025
Care plans were person-centred, well-written and regularly reviewed

Note12 Dec 2025
End of life care and support
Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Meeting people's communication needs
Note12 Dec 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Assessing risk, safety monitoring and management
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse

Note12 Dec 2025
Working in partnership with others
Note12 Dec 2025
Continuous learning and improving care
Note12 Dec 2025
Engaging and involving people using the service, the public and staff
Note12 Dec 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Dec 2025
How the provider understands and acts on the duty of candour
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering