Operated by Yourlife Management Services Limited

Corbett Court

GoodRated 2 Apr 2020Home care · Burgess Hill

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Feb 2020
Supporting people to express their views and be involved in making decisions about their care
Note4 Feb 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Feb 2020
Ensuring consent to care and treatment in line with law and guidance
Note4 Feb 2020
Supporting people to live healthier lives, access healthcare services and support
Note4 Feb 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Feb 2020
Staff support: induction, training, skills and experience
Note4 Feb 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Jan 2021
Open, transparent culture with approachable management and strong staff morale
Note30 Jan 2021
Robust quality assurance including bimonthly internal audits, spot checks, annual surveys, and monthly staff meetings
Note30 Jan 2021
100% of survey respondents rated care workers as caring and kind and felt supported to be independent
Note30 Jan 2021
Person-centred care plans reviewed every three months with involvement from people, families, and healthcare professionals
Note30 Jan 2021
Regular supervisions, appraisals, and training including nationally recognised qualifications at Level 2 and above
Note

Note4 Feb 2020
End of life care and support
Note4 Feb 2020
Improving care quality in response to complaints or concerns
Note4 Feb 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note4 Feb 2020
Meeting people's communication needs
Note4 Feb 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Feb 2020
Working in partnership with others
Note4 Feb 2020
Continuous learning and improving care
Note4 Feb 2020
Engaging and involving people using the service, the public and staff
Note4 Feb 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 Feb 2020
How the provider understands and acts on the duty of candour
Note4 Feb 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering