Note30 Oct 2021
Translation application planned for staff phones to support people whose first language is not English
Note30 Oct 2021
Good Mental Capacity Act awareness; capacity assessed prior to referral
Note30 Oct 2021
Flexible, person-centred reablement approach using 'confidence ladder' goal review tool
Note30 Oct 2021
Robust monthly audits covering goal plans, risk assessments, visit timings, accidents and complaints
Note30 Oct 2021
Service won Devon County Council STAR award three years in succession based on people's feedback
Note30 Oct 2021
High satisfaction scores; all questionnaire responses described service as 'excellent' or 'good'
Note30 Oct 2021
Strong multidisciplinary working with physiotherapists, occupational therapists and community nursing
Note30 Oct 2021
Staff received regular supervision every two months and annual appraisals
Note30 Oct 2021
Sufficient staffing levels with safe recruitment practices including DBS checks
Note30 Oct 2021
No missed visits reported; staff contacted people proactively if running late
Note19 Jun 2019
Registered manager maintained effective working relationships with external professionals and agencies, including integration with Torbay and South Devon NHS Foundation Trust.
Note19 Jun 2019
Flexible, personalised reablement goal plans continually reviewed to promote independence.
Note19 Jun 2019
People treated with kindness, compassion, dignity and respect; cultural and spiritual needs respected.
Note19 Jun 2019
Effective governance and quality assurance systems including monthly reviews and a service improvement plan.
Note19 Jun 2019
Strong multi-disciplinary working with physiotherapists, occupational therapists, district nurses and GPs.
Note19 Jun 2019
Staff were well-supported with regular supervision, appraisal, and training including the Care Certificate and health and social care diploma.
Note19 Jun 2019
People felt safe and staff completed detailed risk assessments covering personal care, falls and environment.
Note19 Jun 2019
Highly responsive management of emergency transfer of 75 care packages from another provider within four days, with person-centred care plans completed for each individual.