Operated by East Midlands Crossroads-Caring For Carers

Carers Trust North Bucks & Milton Keynes

Requires improvementRated 29/04/2022Home care · Milton Keynes

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note29 Apr 2022
Staff working with other agencies and supporting people to access healthcare
Note29 Apr 2022
Staff support: induction, training, skills and experience
Note29 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Apr 2022
Manager was engaged, open and transparent throughout the inspection
Note29 Apr 2022
Staff worked effectively with health professionals such as occupational therapists and physiotherapists
Note29 Apr 2022
Complaints procedure in place and complaints investigated within specified timeframes
Note29 Apr 2022
Consistent staff team who knew people well
Note29 Apr 2022
Appropriate use of PPE and adherence to COVID-19 government guidance
Note29 Apr 2022
Staff respected privacy, dignity and promoted independence

Note29 Apr 2022
End of life care and support
Note29 Apr 2022
Improving care quality in response to complaints or concerns
Note29 Apr 2022
Meeting people's communication needs
Note29 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Apr 2022
Preventing and controlling infection
Note29 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note29 Apr 2022
Staffing and recruitment
Note29 Apr 2022
Using medicines safely
Note29 Apr 2022
Assessing risk, safety monitoring and management

Note29 Apr 2022
Continuous learning and improving care; Working in partnership with others
Note29 Apr 2022
Engaging and involving people using the service, the public and staff
Note29 Apr 2022
How the provider understands and acts on the duty of candour
Note29 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements