Operated by 7Jay Home Care Ltd

Right at Home Ashby, Burton & Uttoxeter

GoodRated 17/01/2023Home care · Burton-on-trent

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note17 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Jan 2023
Supporting people to live healthier lives and access healthcare services
Note17 Jan 2023
Staff support, training, skills and experience
Note17 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Jan 2023
Registered manager actively participated in care calls, maintaining direct knowledge of people's routines and needs.
Note17 Jan 2023
Strong partnership working with ICB, physiotherapists, occupational therapists, Skills for Care, and peer registered managers.
Note17 Jan 2023
Robust governance including regular audits, spot checks, supervision, staff surveys, and incident monitoring with lessons learned.
Note17 Jan 2023
Effective use of technology to support people's independence and keep remote relatives informed and reassured.
Note17 Jan 2023
Outstanding end of life care, including bespoke emotional support for people and families and creative person-centred interventions.
Note

Note17 Jan 2023
Improving care quality in response to complaints or concerns
Note17 Jan 2023
Meeting people's communication needs
Note17 Jan 2023
End of life care and support
Note17 Jan 2023
Supporting people to develop and maintain relationships and avoid social isolation
Note17 Jan 2023
Planning personalised care to ensure people have choice, control and continuity of care

Note17 Jan 2023
Preventing and controlling infection
Note17 Jan 2023
Using medicines safely
Note17 Jan 2023
Staffing and recruitment
Note17 Jan 2023
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note17 Jan 2023
Systems and processes to safeguard people from the risk of abuse

Note17 Jan 2023
Engaging and involving people using the service, the public and staff
Note17 Jan 2023
Managers and staff being clear about roles; continuous learning and improving care
Note17 Jan 2023
Working in partnership with others
Note17 Jan 2023
How the provider understands and acts on the duty of candour
Note17 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering