Operated by Clover Support Group Ltd

Clover Support Group

GoodRated 8 Jun 2021Home care · Harlow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Mar 2022
Staff working with other agencies; supporting access to healthcare
Note2 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Mar 2022
Staff support: induction, training, skills and experience
Note2 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Mar 2022
Strong infection prevention practices including PPE and COVID-19 management
Note2 Mar 2022
Effective governance with monthly audits, spot checks and partnership working with health professionals
Note2 Mar 2022
Personalised care plans involving people and relatives in assessment and reviews
Note2 Mar 2022
Comprehensive induction, regular training and supervisions; staff felt supported and valued
Note2 Mar 2022
Consistent small staff team who knew people well, with no late or missed visits
Note2 Mar 2022
People received medicines as prescribed with staff competency assessed by the registered manager

Note2 Mar 2022
End of life care and support
Note2 Mar 2022
Improving care quality in response to complaints or concerns
Note2 Mar 2022
Meeting people's communication needs
Note2 Mar 2022
Planning personalised care to ensure people have choice and control

Note2 Mar 2022
Continuous learning and improving care; working in partnership with others
Note2 Mar 2022
Engaging and involving people, the public and staff
Note2 Mar 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note2 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info