Wyville Home Care Services Limited

GoodRated 6 Dec 2021Home care · Leicester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note19 Jun 2021
Electronic care management system used to monitor staff punctuality, care delivery and identify trends
Note19 Jun 2021
People and relatives involved in care planning and reviews; high satisfaction rates in surveys
Note19 Jun 2021
Good partnership working with health and social care professionals; positive external feedback received
Note19 Jun 2021
Registered manager accessible, approachable and proactive in quality monitoring including unannounced spot checks
Note19 Jun 2021
Consistent small staff team providing reliable, punctual visits with timely communication of any changes
Note19 Jun 2021
Person-centred care with care plans reflecting individual preferences, cultural needs and independence promotion
Note19 Jun 2021
Staff completed thorough induction, essential training and care certificate; regular supervisions held
Note19 Jun 2021
Strong infection prevention and control practices including COVID-19 PPE and contingency planning
Note19 Jun 2021
Medicines managed safely with regular audits and competency checks on staff
Note19 Jun 2021
People felt safe with well-trained staff; risks assessed, monitored and regularly reviewed