The Willows Domiciliary Care Ltd

GoodRated 9 Jan 2021Home care · Southampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note25 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note25 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note25 Oct 2022
Staff working with other agencies; supporting people to access healthcare
Note25 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Oct 2022
Staff support: induction, training, skills and experience
Note25 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Oct 2022
Continuity of care with regular carers building rapport with people
Note25 Oct 2022
Close partnership working with healthcare professionals and local authority
Note25 Oct 2022
Positive culture with management team valuing staff and acting on feedback (e.g., fleet cars purchased)
Note25 Oct 2022
Robust induction, shadow shifts, and regular spot checks/competency assessments
Note25 Oct 2022
Strong infection prevention and control practices
Note25 Oct 2022
Safe medicines management with electronic eMAR system and weekly audits

Note25 Oct 2022
End of life care and support
Note25 Oct 2022
Improving care quality in response to complaints or concerns
Note25 Oct 2022
Meeting people's communication needs
Note25 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Oct 2022
Learning lessons when things go wrong
Note25 Oct 2022
Preventing and controlling infection
Note25 Oct 2022
Using medicines safely
Note25 Oct 2022
Staffing and recruitment
Note25 Oct 2022
Assessing risk, safety monitoring and management
Note25 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note25 Oct 2022
Working in partnership with others
Note25 Oct 2022
Continuous learning and improving care
Note25 Oct 2022
Engaging and involving people, the public and staff
Note25 Oct 2022
Managers and staff being clear about their roles and regulatory requirements
Note25 Oct 2022
Promoting a positive, person-centred culture and duty of candour