Operated by Raystra Healthcare Limited

Raystra Healthcare

GoodRated 10 Nov 2022Home care · Gloucester

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note11 Nov 2022
Close partnership working with local authority as part of a reablement model supporting hospital discharge.
Note11 Nov 2022
Staff positive about support from management; supervision sessions aligned care delivery with service aims.
Note11 Nov 2022
Provider no longer in breach of Regulation 17 or Regulation 18; CQC notifications now submitted as required.
Note11 Nov 2022
Quality assurance systems improved to include checks on recruitment, notifications, care plans, and call monitoring.
Note11 Nov 2022
New system introduced for monitoring accidents and incidents, including investigation of late medicine doses.
Note11 Nov 2022
Staff had access to PPE, received infection control and food hygiene training, and COVID-19 testing was in place.
Note11 Nov 2022
Medicines records regularly audited by senior staff and staff described as 'Very thorough' in medicines support.
Note11 Nov 2022
Risk assessments and care plans included moving and handling guidance and environmental risk identification.
Note11 Nov 2022
Sufficient staffing levels with people receiving visits within allocated time slots.
Note11 Nov 2022
Improvements made to staff recruitment checks following previous breach; robust pre-employment checks now in place.
Note11 Oct 2022
Registered managers understood and acted on duty of candour
Note11 Oct 2022
Learning taken from missed visit incident leading to adoption of an improved electronic system
Note11 Oct 2022
Infection control training provided and PPE consistently available and used
Note11 Oct 2022
Medicines administered by staff who had received relevant training
Note11 Oct 2022
Staff worked closely with external health and social care professionals to manage complex needs
Note11 Oct 2022
People's consent was sought prior to delivering care and choices were respected
Note11 Oct 2022
Robust recruitment process including DBS checks and reference verification
Note11 Oct 2022
Staff received safeguarding training and knew how to report concerns

safe

Note11 Oct 2022
Learning lessons when things go wrong
Note11 Oct 2022
Preventing and controlling infection
Note11 Oct 2022
Using medicines safely
Note11 Oct 2022
Staffing and recruitment
Note11 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Oct 2022
Assessing risk, safety monitoring and management
Note

well_led

Note11 Oct 2022
Working in partnership with others
Note11 Oct 2022
Continuous learning and improving care
Note11 Oct 2022
How the provider understands and acts on the duty of candour
Note11 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements