Bikur Cholim Ltd

Requires improvementRated 18/03/2026Home care · London

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Involvement in care decisions
Note29 Jan 2020
Dignity, respect and kindness

effective

Note29 Jan 2020
Healthcare and nutritional support
Note29 Jan 2020
Supervision and appraisal
Note29 Jan 2020
Mental Capacity Act compliance
Note29 Jan 2020
Staff training and development

Other

Note29 Jan 2020
Staff felt supported by management and spoke positively about the culture of the service.
Note29 Jan 2020
Satisfaction surveys showed all returned responses were positive regarding punctuality, dignity and safety.
Note29 Jan 2020
Complaints and concerns were documented with actions recorded; relatives reported responsive handling.
Note29 Jan 2020
Safeguarding procedures and training were in place; staff could identify and report suspected abuse.
Note29 Jan 2020
Staff had a culturally specific 'guide for carers' and training to meet the needs of the Orthodox Jewish community.
Note

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Cultural competency
Note29 Jan 2020
Person-centred care planning

safe

Note29 Jan 2020
Staffing and visit punctuality
Note29 Jan 2020
Safeguarding
Note29 Jan 2020
Risk assessment
Note29 Jan 2020
Medicines management

well_led

Note29 Jan 2020
Leadership and staff culture
Note29 Jan 2020
Governance and audit effectiveness

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: N16 5RN
Registered manager: Derbaremdiger, Sarah
Local authority: Hackney
Region: London
City: London
Last CQC check: 18/Mar/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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