Operated by Home's Best Ltd

Home's Best

GoodRated 5 Jun 2021Home care · Preston

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Apr 2024
Respecting and promoting people's privacy, dignity and independence
Note17 Apr 2024
Supporting people to express their views and be involved in making decisions about their care
Note17 Apr 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Apr 2024
Ensuring consent to care and treatment in line with law and guidance
Note17 Apr 2024
Staff working with other agencies to provide consistent, effective, timely care
Note17 Apr 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Apr 2024
Staff support: induction, training, skills and experience
Note17 Apr 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Apr 2024
Open and inclusive leadership culture with staff feeling well supported and valued.
Note17 Apr 2024
Good infection prevention practices with appropriate PPE use and regular COVID-19 testing.
Note17 Apr 2024
Strong quality assurance systems including monthly audits and a culture of continuous improvement.
Note17 Apr 2024
Effective end of life care was provided, working closely with relatives and healthcare professionals.
Note17 Apr 2024
Staff were kind, respectful and promoted people's dignity, independence and involvement in care decisions.
Note17 Apr 2024

Note17 Apr 2024
End of life care and support
Note17 Apr 2024
Improving care quality in response to complaints or concerns
Note17 Apr 2024
Meeting people's communication needs
Note17 Apr 2024
Planning personalised care to ensure people have choice and control

Note17 Apr 2024
Learning lessons when things go wrong
Note17 Apr 2024
Preventing and controlling infection
Note17 Apr 2024
Assessing risk, safety monitoring and management
Note17 Apr 2024
Systems and processes to safeguard people from the risk of abuse
Note17 Apr 2024
Using medicines safely
Note17 Apr 2024
Staffing and recruitment

Note17 Apr 2024
Engaging and involving people using the service, the public and staff
Note17 Apr 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note17 Apr 2024
How the provider understands and acts on the duty of candour
Note17 Apr 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info