Operated by Red Brick Care Ltd

Citibase Slough

Not RatedHome care · Uxbridge

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note26 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Oct 2022
Staff working with other agencies and supporting access to healthcare
Note26 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Oct 2022
Assessing people's needs and choices
Note26 Oct 2022
Staff support: induction, training, skills and experience
Note26 Oct 2022
Ensuring consent to care and treatment in line with law and guidance

Note26 Oct 2022
Provider no longer breaching Regulations 11, 16, 18 and 19 following improvements
Note26 Oct 2022
Registered manager engaged in network of managers to share good practice and learning
Note26 Oct 2022
Improved infection control and PPE practices in line with COVID-19 guidance
Note26 Oct 2022
Personalised care plans with regular reviews and good communication support including translation
Note26 Oct 2022
People and relatives gave positive feedback about caring, respectful staff
Note26 Oct 2022
Staff well trained (Care Certificate) and well supported with regular supervision

Note26 Oct 2022
End of life care and support
Note26 Oct 2022
Supporting people to develop and maintain relationships and follow interests
Note26 Oct 2022
Meeting people's communication needs
Note26 Oct 2022
Planning personalised care to ensure people have choice and control
Note26 Oct 2022
Improving care quality in response to complaints or concerns

Note26 Oct 2022
Learning lessons when things go wrong
Note26 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note26 Oct 2022
Preventing and controlling infection
Note26 Oct 2022
Staffing and recruitment
Note26 Oct 2022
Using medicines safely
Note26 Oct 2022
Assessing risk, safety monitoring and management

Note26 Oct 2022
Working in partnership with others
Note26 Oct 2022
Promoting a positive, person-centred culture; engaging people and staff
Note26 Oct 2022
Duty of candour
Note26 Oct 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note26 Oct 2022
Continuous learning and improving care