Operated by Karia Befriending Care Agency Limited

Karia Care Services

GoodRated 11 Oct 2023Home care · Barking

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Nov 2023
Respecting and promoting people's privacy, dignity and independence
Note10 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note10 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note10 Nov 2023
Supporting people to eat and drink enough and access healthcare services
Note10 Nov 2023
Staff support: induction, training, skills and experience
Note10 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Nov 2023
Lessons learned from incidents shared with staff through meetings and 1-2-1 supervisions; CQC notifications submitted promptly.
Note10 Nov 2023
End-of-life care wishes recorded including advance care plans and DNACPR documentation where appropriate.
Note10 Nov 2023
Good partnership working with local authority, GPs, district nurses, occupational therapists and community health services.
Note10 Nov 2023
Positive open culture with staff able to raise concerns; registered manager worked alongside staff and maintained regular contact with people and relatives.
Note10 Nov 2023
Strong governance including medicines, care plan, risk assessment and infection control audits, plus an independent external annual audit.
Note

Note10 Nov 2023
End of life care and support
Note10 Nov 2023
Improving care quality in response to complaints or concerns
Note10 Nov 2023
Meeting people's communication needs
Note10 Nov 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Nov 2023
Preventing and controlling infection
Note10 Nov 2023
Using medicines safely
Note10 Nov 2023
Staffing and recruitment
Note10 Nov 2023
Assessing risk, safety monitoring and management
Note10 Nov 2023
Learning lessons when things go wrong
Note10 Nov 2023
Systems and processes to safeguard people from the risk of abuse and avoidable harm

Note10 Nov 2023
Working in partnership with others
Note10 Nov 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note10 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note10 Nov 2023
Continuous learning and improving care
Note10 Nov 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements