Operated by Art Support Limited

Adicare

GoodRated 22/03/2023Home care · Newark

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note22 Mar 2023
Electronic call monitoring system in place for accurate tracking of staff and call timings
Note22 Mar 2023
End of life care discussions were recorded and staff were trained in this area
Note22 Mar 2023
People's equality characteristics, including religion, race, sexual orientation and gender preferences, were respected
Note22 Mar 2023
Effective partnership working with GPs, district nurses, SALT teams, occupational therapists and dietitians
Note22 Mar 2023
Strong safeguarding processes with appropriate escalation to local safeguarding team and CQC
Note22 Mar 2023
Positive feedback from people, relatives and healthcare professionals about quality of care
Note22 Mar 2023
Improvements since last inspection meant the provider was no longer in breach of Regulation 17 (Good Governance)
Note22 Mar 2023
Care plans were person-centred, detailed and regularly reviewed with people's involvement
Note22 Mar 2023
Staff were well trained, received effective induction and regular supervision including spot checks
Note22 Mar 2023
Medicines were safely administered with regular MAR audits and competency checks for staff
minorcommunication_with_families22 Mar 2023
People had raised concerns as some had not receiving a weekly rota and there were staff changes at short notice.
moderaterecord_keeping22 Mar 2023
People's personal information was stored, but not always secure at the office location. When we arrived the care plan cabinet was unlocked in a room with an open door adjacent to the main entrance.
minorcare_planning22 Mar 2023
one person's support plan identified the person required to wear support boots and leg splints daily. There were no instructions for staff how they would put the boots on.