Operated by Abundant Care & Recruitment Intl Ltd

Abundant Care and Recruitment Int Ltd

GoodRated 7 Nov 2023Home care · Dunmow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note25 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note25 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note25 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note25 Aug 2023
Staff support: induction, training, skills and experience

Note25 Aug 2023
New care manager and senior staff drove significant quality improvements and robust audit systems.
Note25 Aug 2023
Complaints were handled effectively, with outcomes shared in team meetings to drive service improvement.
Note25 Aug 2023
Person-centred culture promoted dignity, independence and consistent staffing, particularly for people with dementia.
Note25 Aug 2023
Strong partnership working with the local authority, meeting action plan requirements, and positive feedback from external professionals.
Note25 Aug 2023
Staff morale was positive; staff felt well supported through supervision, shadowing and practical training.
Note

Note25 Aug 2023
Improving care quality in response to complaints or concerns
Note25 Aug 2023
Meeting people's communication needs
Note25 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note25 Aug 2023
End of life care and support

Note25 Aug 2023
Preventing and controlling infection
Note25 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note25 Aug 2023
Using medicines safely
Note25 Aug 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note25 Aug 2023
Staffing and recruitment

Note25 Aug 2023
Engaging and involving people, the public and staff; Duty of candour
Note25 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note25 Aug 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning; Working in partnership

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info