Operated by Community Independent Living Ltd

Community Independent Living

GoodRated 15/07/2021Home care · Liverpool

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Jul 2021
Ensuring people are well treated and supported; respecting equality and diversity
Note15 Jul 2021
Supporting people to express their views and be involved in making decisions about their care

Note15 Jul 2021
Staff working with other agencies to provide consistent, effective, timely care
Note15 Jul 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Jul 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Jul 2021
Ensuring consent to care and treatment in line with law and guidance
Note15 Jul 2021
Staff support: induction, training, skills and experience

Note15 Jul 2021
End of life care training completed and preferences documented within care plans.
Note15 Jul 2021
People using the service felt involved in decisions about their care, including choice of staff.
Note15 Jul 2021
Registered manager was open, constructive and committed to ongoing service development with key audits and action plans in place.
Note15 Jul 2021
Good partnership working with social services, GPs and other health professionals evidenced in care notes.
Note15 Jul 2021
Care plans were person-centred, reflecting individual preferences, routines, diversity needs and communication requirements.
Note

Note15 Jul 2021
Planning personalised care to ensure people have choice and control
Note15 Jul 2021
End of life care and support
Note15 Jul 2021
Improving care quality in response to complaints or concerns
Note15 Jul 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note15 Jul 2021
Meeting people's communication needs

Note15 Jul 2021
Preventing and controlling infection
Note15 Jul 2021
Using medicines safely
Note15 Jul 2021
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note15 Jul 2021
Systems and processes to safeguard people from the risk of abuse
Note15 Jul 2021
Staffing and recruitment

Note15 Jul 2021
Engaging and involving people using the service, the public and staff
Note15 Jul 2021
Continuous learning and improving care
Note15 Jul 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Jul 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info