Operated by Maia Rehabilitation Limited

Maia Specialist Injury Rehabilitation Services

GoodRated 25/11/2022Home care · Bedford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note2 Feb 2023
Effective working partnerships with a wide array of health professionals to promote good outcomes.
Note2 Feb 2023
Positive culture promoted continuous improvement, with staff passionate about supporting people to regain independence.
Note2 Feb 2023
Registered manager carried out audits, acted promptly on findings, and maintained an open, honest culture with duty of candour.
Note2 Feb 2023
Staff supported people with communication needs including 'communication passports' designed with other professionals.
Note2 Feb 2023
People and relatives were involved in care planning at every stage; care plans were person-centred and focused on individual likes and dislikes.
Note2 Feb 2023
Staff received specific training for people's health conditions, regular supervisions and competency assessments.
Note2 Feb 2023
Staff were trained in safeguarding and knew how to report concerns; risk assessments provided clear guidance for supporting independence safely.