Operated by Mayfair Homecare Limited

Mayfair Homecare - Milton Keynes

GoodRated 2 Dec 2022Home care · Newport Pagnell

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note15 Feb 2022
Annual service user satisfaction surveys were conducted to gather feedback and drive improvements.
Note15 Feb 2022
Strong positive staff culture with good management support reported by staff.
Note15 Feb 2022
Staff worked in partnership with external health professionals including GPs and Macmillan nurses.
Note15 Feb 2022
Quality assurance audits and spot checks on staff were carried out regularly.
Note15 Feb 2022
Complaints were handled in a timely and effective manner with appropriate follow-up.
Note15 Feb 2022
Care plans were personalised and reflected individual needs, preferences and lifestyle choices.
Note15 Feb 2022
People reported staff were kind, courteous, respectful and promoted independence and dignity.
Note15 Feb 2022
Staff were trained in medication administration and competency checks were undertaken; medicine audits completed.
Note15 Feb 2022
Safe recruitment practices including DBS checks and references were in place for all staff.
Note15 Feb 2022
People felt safe and reported no missed calls; safeguarding processes were well understood by staff and management.
minorgovernance15 Feb 2022
The service currently did not have a registered manager in place. The regional care manager stated that a manager had been recruited and would be applying to be the registered manager in the near futu…
minorrecord_keeping15 Feb 2022
References had been obtained for staff prior to commencing employment, although relevant care references had not always been received.
minormissed_or_late_visits15 Feb 2022
calls providing personal care had not always been timely...one person said they had untimely call times. The regional care manager said this would be closely monitored