BS24 Limited

GoodRated 8 Oct 2022Home care · Camberley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note10 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note10 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 Aug 2022
Supporting people to eat and drink enough and access healthcare services
Note10 Aug 2022
Staff support: induction, training, skills and experience
Note10 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Aug 2022
Staff knowledgeable about safeguarding, MCA principles and infection prevention/control
Note10 Aug 2022
Effective working with community nurses, GPs, pharmacists and social services
Note10 Aug 2022
Strong person-centred culture with care plans regularly reviewed and adjusted to changing needs
Note10 Aug 2022
Registered manager was hands-on, visible, and personally monitored care quality
Note10 Aug 2022
Staff felt well supported by management with ongoing training and an open-door policy
Note10 Aug 2022
Safe recruitment processes including DBS checks and pre-employment vetting

Note10 Aug 2022
Improving care quality in response to complaints or concerns
Note10 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note10 Aug 2022
Meeting people's communication needs
Note10 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Aug 2022
Learning lessons when things go wrong
Note10 Aug 2022
Preventing and controlling infection
Note10 Aug 2022
Using medicines safely
Note10 Aug 2022
Staffing and recruitment
Note10 Aug 2022
Assessing risk, safety monitoring and management
Note10 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note10 Aug 2022
Engaging and involving people using the service, the public and staff; duty of candour
Note10 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info