Operated by Social Care Consortium Ltd

Social Care Consortium

GoodRated 11 Apr 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note4 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 Nov 2022
Supporting people to live healthier lives, access healthcare services and support
Note4 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note4 Nov 2022
Supporting people to eat and drink enough with choice of a balanced diet
Note4 Nov 2022
Staff skills, knowledge and experience
Note4 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Nov 2022
Person-centred care plans reflecting religious, cultural and diverse needs
Note4 Nov 2022
Robust quality assurance with audits, spot checks, surveys and learning from incidents
Note4 Nov 2022
Positive, supportive and inclusive culture; staff felt valued and well supported with regular supervisions
Note4 Nov 2022
Strong partnership working with GPs, dieticians, social workers and other professionals
Note4 Nov 2022
Managers (trained occupational therapists) enabled quick access to aids and adaptations
Note4 Nov 2022

Note4 Nov 2022
Working in partnership with others
Note4 Nov 2022
Continuous learning and improving care
Note4 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info