Operated by Tru Care (UK) Ltd

TruCARE UK Ltd

GoodRated 8 Mar 2023Home care · Worcester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note3 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note3 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note3 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Aug 2023
Staff support: induction, training, skills and experience
Note3 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Aug 2023
Effective recruitment practices including DBS checks and surplus staffing to ensure care continuity
Note3 Aug 2023
No complaints received; service received many compliments from people and relatives
Note3 Aug 2023
Registered manager maintained good oversight through audits, observations and weekly staff bulletins
Note3 Aug 2023
Staff went above and beyond duties; described as supportive and approachable by people and relatives
Note3 Aug 2023
Consistent regular staff allocated to people, fostering strong relationships and continuity of care
Note3 Aug 2023

Note3 Aug 2023
Improving care quality in response to complaints or concerns
Note3 Aug 2023
Meeting people's communication needs
Note3 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Aug 2023
Preventing and controlling infection
Note3 Aug 2023
Using medicines safely
Note3 Aug 2023
Staffing and recruitment
Note3 Aug 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note3 Aug 2023
Systems and processes to safeguard people from the risk of abuse

Note3 Aug 2023
Working in partnership with others
Note3 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Aug 2023
How the provider understands and acts on the duty of candour
Note3 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info