Operated by Manchester & Stockport Senior Care Services Limited

Home Instead Stockport and Tameside

GoodRated 14/10/2022Home care · Stockport

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

16 findings

caring

Note14 Oct 2022
Is the service caring?

effective

Note14 Oct 2022
Is the service effective?

Other

Note14 Oct 2022
Positive, person-centred culture with strong staff and community engagement
Note14 Oct 2022
Robust governance, audits and live electronic care system oversight
Note14 Oct 2022
Strong infection prevention and PPE practice
Note14 Oct 2022
Consistent care calls with enough time to build relationships
Note14 Oct 2022
Detailed, person-centred care plans with full involvement of people and families
Note14 Oct 2022
Bespoke and accredited training including end of life and dementia care
Note14 Oct 2022
Comprehensive induction, training, shadowing and ongoing supervision programme
Note14 Oct 2022
Medicines managed and administered safely with annual training and competency checks
Note14 Oct 2022
Safe recruitment with DBS checks and references
Note14 Oct 2022
Safeguarding policy in place and staff trained to identify and report concerns
minorcomplaints_handling14 Oct 2022
we received a complaint during the inspection period from a relative and they told us they were dissatisfied with the response from the service to their complaint.

responsive

Note14 Oct 2022
Is the service responsive?

safe

Note14 Oct 2022
Is the service safe?

well_led

Note14 Oct 2022
Is the service well-led?

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: SK1 4JG
Registered manager: Penkett, Hayley
Local authority: Stockport
Region: North West
City: Stockport
Last CQC check: 14/Oct/2022 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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Lacura Care Services Ltd

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