Operated by Support 4 U Healthcare Ltd

Support 4 u healthcare

Requires improvementRated 20/01/2023Home care · Huntingdon

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Feb 2023
Staff support: induction, training, skills and experience
Note4 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Feb 2023
Systems were in place to investigate complaints and learn from incidents.
Note4 Feb 2023
Infection control practices were followed and adequate PPE was available.
Note4 Feb 2023
Staff supported people to maintain choice and control, respecting decisions in line with the Mental Capacity Act 2005.
Note4 Feb 2023
People and relatives gave very positive feedback about staff skills and the care provided.
Note4 Feb 2023
Staff understood safeguarding responsibilities and said they would whistle-blow concerns.
Note4 Feb 2023

Note4 Feb 2023
Improving care quality in response to complaints or concerns
Note4 Feb 2023
Meeting people's communication needs
Note4 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note4 Feb 2023
End of life care and support

Note4 Feb 2023
Working in partnership with others
Note4 Feb 2023
Engaging and involving people using the service, the public and staff
Note4 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Feb 2023
How the provider understands and acts on the duty of candour
Note4 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements