Personalized Care Services

GoodRated 18/03/2023Home care · Keighley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Jul 2022
Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
Note16 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Jul 2022
Staff working with other agencies; supporting people to access healthcare services
Note16 Jul 2022
Staff support: induction, training, skills and experience
Note16 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Apr 2023
Open, person-centred culture praised by people, relatives and staff; provider responsive to complaints and candid when things go wrong.
Note12 Apr 2023
Provider actively engaged in partnership working, provider forums and local college mentoring initiative.
Note12 Apr 2023
Governance improvements including audits for medicines, care records and infection control; no longer in breach of Regulation 17.
Note12 Apr 2023
New computerised care planning system implemented, improving oversight and ability to identify issues quickly.
Note12 Apr 2023
Consistent staffing enabling strong relationships and continuity of care for people using the service.
Note

Note16 Jul 2022
Improving care quality in response to complaints or concerns
Note16 Jul 2022
Meeting people's communication needs
Note16 Jul 2022
Planning personalised care to ensure choice and control; end of life care and support

Note16 Jul 2022
Preventing and controlling infection
Note16 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note16 Jul 2022
Staffing and recruitment
Note16 Jul 2022
Using medicines safely
Note16 Jul 2022
Assessing risk, safety monitoring and management; learning lessons when things go wrong

Note16 Jul 2022
Engaging and involving people using the service, the public and staff
Note16 Jul 2022
Working in partnership with others
Note16 Jul 2022
Promoting a positive culture; duty of candour
Note16 Jul 2022
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info