Personalized Care Services

Keighley, BD21 · Established 29/0

A CQC-regulated home-care provider serving Keighley, registered since 29/0. Rated Good at its most recent CQC inspection (18/03/2023).

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What the CQC found

The five questions inspectors ask, and how Personalized scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Open, person-centred culture praised by people, relatives and staff; provider responsive to complaints and candid when things go wrong.”
CQC inspection report, Apr 2023

“Provider actively engaged in partnership working, provider forums and local college mentoring initiative.”
CQC inspection report, Apr 2023

“Governance improvements including audits for medicines, care records and infection control; no longer in breach of Regulation 17.”
CQC inspection report, Apr 2023

Inspection history

The trajectory matters as much as the latest rating.

Apr 2026
Not rated
Assessment dates were from 26 March to 23 April 2026. Personalized care services is a domiciliary care agency, providing personal care for up to 56 service users with varying needs, including those with learning disabilities, in their own homes. Therefore the…
Apr 2023
Good
Personalized Care Services achieved a Good overall rating following a focused inspection of Safe and Well-led, having previously been rated Requires Improvement with breaches of Regulations 12 and 17. Sufficient improvements were made across risk management, m…
Jul 2022
Requires improvement
Personalized Care Services was rated Requires Improvement overall at its first inspection, with breaches of Regulation 12 (Safe Care and Treatment) and Regulation 17 (Good Governance) due to unsafe medicines management, missing risk assessments and ineffective…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Personalized does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at BD21 2AU in Keighley. Service area not formally published; we recommend asking the agency directly when requesting a quote.

BD21

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