Esteem Care Manchester Ltd

OutstandingRated 23/08/2019Home care · Hyde

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Oct 2021
Nationally recognised awards including Daisy Plus 'Dignity in Dementia' award and end-of-life care Dignity in Care award.
Note30 Oct 2021
Regular customer satisfaction surveys with exceptionally positive feedback; staff rewarded for going above and beyond, sustaining a positive culture.
Note30 Oct 2021
Strong community and multi-disciplinary partnerships including UKHCA membership, Skills for Care conference attendance, and involvement in local Dignity in Care panel.
Note30 Oct 2021
Weekly performance monitoring through spot checks, observations and monthly medication competence checks, supported by effective use of IT systems.
Note30 Oct 2021
Exceptionally personalised care plans; service quickly achieved bronze, silver and gold standards under Tameside's outcome-focused planning framework.

Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Oct 2021
Learning lessons when things go wrong
Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Using medicines safely
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Assessing risk, safety monitoring and management
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse

Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Continuous learning and improving care
Note30 Oct 2021
Engaging and involving people using the service, the public and staff
Note30 Oct 2021
How the provider understands and acts on the duty of candour; managers and staff being clear about their roles
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering