RockSolid 247 Limited

GoodRated 23/08/2023Home care · Coventry

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note23 Aug 2023
Robust recruitment process including DBS checks and references prior to employment
Note23 Aug 2023
Provider demonstrated Right Support, Right Care, Right Culture principles for learning disability and autism services
Note23 Aug 2023
Positive feedback from relatives, staff and commissioning local authority professional regarding quality of care and responsiveness of management
Note23 Aug 2023
New electronic call monitoring system implemented alerting manager within 10 minutes of a missed clock-in; no late or missed calls recorded
Note23 Aug 2023
Personalised, up-to-date care plans developed with children and relatives, reflecting individual needs and communication requirements
Note23 Aug 2023
Staff received relevant and specific training including autism, positive behaviour support, safeguarding, infection control and food safety
Note23 Aug 2023
Service improved from Inadequate to Good across all key questions, exiting Special Measures