Operated by Invictus Care Group CIC

Invictus Care

GoodRated 5 Apr 2022Home care · Luton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 May 2022
Respecting and promoting people's privacy, dignity and independence
Note4 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note4 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 May 2022
Staff working with other agencies to provide consistent, effective, timely care
Note4 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note4 May 2022
Staff support: induction, training, skills and experience
Note4 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 May 2022
Staff feel supported and able to raise concerns with the registered manager
Note4 May 2022
Open culture with regular feedback via questionnaires, phone calls and face-to-face visits
Note4 May 2022
Registered manager works with GP, pharmacist, OT and physio for joined-up care
Note4 May 2022
Personalised care planning with full involvement of person and next of kin
Note4 May 2022
Strong infection prevention and control with PPE use and COVID-19 contingency planning
Note4 May 2022
Robust recruitment including DBS checks prior to employment

Note4 May 2022
End of life care and support
Note4 May 2022
Improving care quality in response to complaints or concerns
Note4 May 2022
Meeting people's communication needs
Note4 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 May 2022
Working in partnership with others
Note4 May 2022
Continuous learning and improving care
Note4 May 2022
Engaging and involving people using the service, the public and staff
Note4 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 May 2022
Duty of candour and being open and honest when something goes wrong
Note4 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering