Operated by Breakthrough Case Management Ltd

Breakthrough Case Management

OutstandingRated 18/05/2022Home care · Cannock

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Outstanding

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note18 May 2022
Respecting and promoting people's privacy, dignity and independence
Note18 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note18 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note18 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note18 May 2022
Supporting people to live healthier lives, access healthcare services and support
Note18 May 2022
Staff support: induction, training, skills and experience
Note18 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 May 2022
Effective communication support including AIS compliance and tailored communication plans
Note18 May 2022
Comprehensive end-of-life planning in collaboration with palliative care nurses and hospices
Note18 May 2022
Strong partnership working with BABICM, Headway, Case Management Society UK and other national bodies
Note18 May 2022
Exceptional leadership with hands-on directors promoting a positive, person-centred culture
Note18 May 2022
Innovative use of technology (exoskeleton, FES bike, digital communication devices) to improve outcomes

Note18 May 2022
End of life care and support
Note18 May 2022
Improving care quality in response to complaints or concerns
Note18 May 2022
Meeting people's communication needs
Note18 May 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note18 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 May 2022
Learning lessons when things go wrong
Note18 May 2022
Preventing and controlling infection
Note18 May 2022
Using medicines safely
Note18 May 2022
Staffing and recruitment
Note18 May 2022
Assessing risk, safety monitoring and management
Note18 May 2022
Systems and processes to safeguard people from the risk of abuse

Note18 May 2022
Working in partnership with others
Note18 May 2022
Continuous learning and improving care
Note18 May 2022
Engaging and involving people using the service, the public and staff
Note18 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note18 May 2022
How the provider understands and acts on the duty of candour
Note18 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering