Operated by GreenSquareAccord Limited

Swallowfields

GoodRated 19/07/2022Home care · Tipton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note19 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note19 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note19 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note19 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Jul 2022
Staff support: induction, training, skills and experience
Note19 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Jul 2022
Effective partnership working with health and social care professionals
Note19 Jul 2022
Open and transparent culture with duty of candour understood and acted upon
Note19 Jul 2022
Strong leadership with audit systems providing oversight of quality and safety
Note19 Jul 2022
Accessible Information Standard followed with information available in different formats such as easy read
Note19 Jul 2022
Care plans developed with people and their families, reviewed regularly and kept up to date
Note19 Jul 2022
Person-centred care with staff knowing people's history, likes and dislikes

Note19 Jul 2022
End of life care
Note19 Jul 2022
Improving care quality in response to complaints or concerns
Note19 Jul 2022
Meeting people's communication needs
Note19 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 Jul 2022
Learning lessons when things go wrong
Note19 Jul 2022
Preventing and controlling infection
Note19 Jul 2022
Using medicines safely
Note19 Jul 2022
Staffing and recruitment
Note19 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note19 Jul 2022
Assessing risk, safety monitoring and management

Note19 Jul 2022
Working in partnership with others
Note19 Jul 2022
Continuous learning and improving care
Note19 Jul 2022
How the provider understands and acts on the duty of candour
Note19 Jul 2022
Engaging and involving people using the service, the public and staff
Note19 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirement