Operated by Golden Years Support Services Ltd

Golden Years Support Services

GoodRated 10 Jul 2022Home care · Chesterfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Oct 2022
Supporting people to live healthier lives, access healthcare services and support
Note7 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Oct 2022
Staff support: induction, training, skills and experience

Note7 Oct 2022
Accessible Information Standard supported via braille, easy read and multiple languages
Note7 Oct 2022
Good partnership working with GPs, hospice and primary care services
Note7 Oct 2022
Strong learning culture, e.g. sepsis awareness training arranged in response to an incident
Note7 Oct 2022
Effective governance through daily audits of call times, punctuality, medicines and incidents
Note7 Oct 2022
Commitment to high quality end of life care with nationally accredited training
Note7 Oct 2022
Kind, compassionate staff consistently praised by people and relatives for dignity and respect

Note7 Oct 2022
End of life care and support
Note7 Oct 2022
Improving care quality in response to complaints or concerns
Note7 Oct 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note7 Oct 2022
Meeting people's communication needs
Note7 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Oct 2022
Continuous learning and improving care
Note7 Oct 2022
Working in partnership with others
Note7 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info