Operated by A.S.P.E.C.T.S. (Staffordshire) Limited

A.S.P.E.C.T.S Office

GoodRated 23/03/2023Home care · Leek

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note29 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note29 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note29 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Apr 2023
Supporting people to live healthier lives and access healthcare services
Note29 Apr 2023
Staff support, training, skills and experience
Note29 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Apr 2023
Written information provided in easy-read/pictorial format to support accessible communication.
Note29 Apr 2023
Strong partnership working with external agencies to meet people's health and social care needs.
Note29 Apr 2023
The registered manager implemented a 'You said, we did' system demonstrating continuous learning from concerns.
Note29 Apr 2023
People and relatives were actively involved in care planning and decision-making.
Note29 Apr 2023
Medication administration was safe, with regular audits and staff competency checks.
Note29 Apr 2023

Note29 Apr 2023
Improving care quality in response to complaints or concerns
Note29 Apr 2023
Supporting people to develop and maintain relationships and avoid social isolation
Note29 Apr 2023
Meeting people's communication needs
Note29 Apr 2023
Planning personalised care

Note29 Apr 2023
Preventing and controlling infection
Note29 Apr 2023
Using medicines safely
Note29 Apr 2023
Staffing and recruitment
Note29 Apr 2023
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note29 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note29 Apr 2023
Engaging and involving people, the public and staff; working in partnership with others
Note29 Apr 2023
Duty of candour and continuous learning and improving care
Note29 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info