Note12 Apr 2023
Staff worked with healthcare partners to meet people's needs.
Note12 Apr 2023
Accident and incident records contained sufficient detail and were reviewed by the registered manager.
Note12 Apr 2023
Staff received regular supervisions, training opportunities, and an induction including shadowing experienced workers.
Note12 Apr 2023
People and relatives consistently said they received a monthly call from the provider to ensure they were happy with the service.
Note12 Apr 2023
Staff consistently wore PPE to care visits, managing infection control risks suitably.
Note12 Apr 2023
People received their medicines as prescribed and staff were trained and assessed as competent in medication management.
Note12 Apr 2023
Staff received safeguarding training and knew how to recognise and report abuse.
Note12 Apr 2023
Recruitment checks had been carried out before staff commenced their employment.
Note12 Apr 2023
People and relatives consistently expressed they felt safe when staff provided care.
minorstaff_competency12 Apr 2023
Feedback from some relatives showed staff were not always skilled in carrying out household tasks such as making porridge and managing boxed medication.
minorcommunication_with_families12 Apr 2023
We identified two people were named in the provider's WhatsApp messaging group used by staff to communicate key messages.
minorcare_planning12 Apr 2023
One person's care plan showed they were living with dementia. We looked at their mental capacity assessment and saw this recorded the person as not having this condition.
moderateincident_learning12 Apr 2023
Although we had been assured by the provider that staff were not working potentially unsafe hours, records and feedback showed staff working long hours with limited days off.
moderaterecord_keeping12 Apr 2023
One person had a risk of falls, but this wasn't reflected in their risk assessment. The same person's continence care plan did not refer to their catheter.
moderategovernance12 Apr 2023
Quality assurance systems had not identified issues around the timeliness and duration of care visits which we found at this inspection.
criticalmissed_or_late_visits12 Apr 2023
Rotas did not account for sufficient travel time to enable care visits to be punctual. Staff did not always stay for the full duration of their visit.
criticalstaffing_levels12 Apr 2023
Staff were required to work particularly long hours with limited days off. This placed people at an increased risk of harm due to the impact of staff working long hours.