Operated by Norton Nurses Limited

Norton Nurses

GoodRated 3 Sept 2023Home care · Northampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note9 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note9 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note9 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note9 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Mar 2023
Staff support: induction, training, skills and experience
Note9 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Mar 2023
The previous breach of Regulation 20A regarding display of CQC ratings had been remedied.
Note9 Mar 2023
Staff felt supported and able to raise issues with management.
Note9 Mar 2023
Complaints were responded to in line with the provider's policy.
Note9 Mar 2023
People's communication needs were assessed and the Accessible Information Standard was met.
Note9 Mar 2023
The service worked effectively with allied health professionals such as occupational therapists and physiotherapists.
Note9 Mar 2023
People and relatives were involved in care planning from assessment through to delivery.

Note9 Mar 2023
End of life care and support
Note9 Mar 2023
Improving care quality in response to complaints or concerns
Note9 Mar 2023
Meeting people's communication needs
Note9 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Mar 2023
Working in partnership with others
Note9 Mar 2023
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note9 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note9 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info