Operated by Premium Homecare Limited

Premium Homecare Ltd

Not RatedHome care · Carshalton

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CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note13 Dec 2023
The registered manager had stopped taking on new clients to stabilise the business and improve processes.
Note13 Dec 2023
The provider understood and applied their duty of candour responsibilities.
Note13 Dec 2023
People and relatives felt comfortable speaking with the registered manager and office staff.
Note13 Dec 2023
Individual incidents and complaints were managed appropriately.
Note13 Dec 2023
Staff had good access to training and were up to date with mandatory training.
Note13 Dec 2023
The provider worked in partnership with the local authority and had a service improvement action plan in place.
Note13 Dec 2023
Staff had training on how to recognise and report abuse and knew how to apply it.
Note13 Dec 2023
Good infection prevention and control procedures were in place.
Note13 Dec 2023
Adequate systems were in place for the administering and management of medicines.
Note13 Dec 2023
People felt safe and comfortable with their care worker and had developed good relationships with regular care workers.
moderateperson_centred_care13 Dec 2023
Other people felt they were not involved in their care and had not been involved in the development of their care and support plan.
moderateincident_learning13 Dec 2023
There were not systems in place to ensure adequate oversight and analysis of incidents and complaints to identify any themes or trends which may inform service improvement.
criticalsafeguarding13 Dec 2023
Risk assessments were not completed correctly and were not updated in line with changes in people's health and support needs.
criticalstaff_competency13 Dec 2023
Gaps in employment were not explored, discrepancies between information identified at interview and on people's applications were not reviewed, and references were not validated.
criticalgovernance13 Dec 2023
The provider did not have appropriate systems in place to assess, monitor and improve the quality of service delivery. They were in breach of Regulation 17.

responsive

Note13 Dec 2023
End of life care and support
Note13 Dec 2023
Improving care quality in response to complaints or concerns
Note13 Dec 2023
Meeting people's communication needs
Note13 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

safe

Note13 Dec 2023
Learning lessons when things go wrong
Note13 Dec 2023
Systems and processes to safeguard people from the risk of abuse and avoidable harm
Note13 Dec 2023
Preventing and controlling infection
Note13 Dec 2023
Using medicines safely
Note13 Dec 2023
Staffing and recruitment
Note13 Dec 2023
Assessing risk, safety monitoring and management

well_led

Note13 Dec 2023
How the provider understands and acts on the duty of candour
Note13 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Dec 2023
Working in partnership with others
Note13 Dec 2023
Continuous learning and improving care
Note13 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements