Operated by MSH Health Care Ltd

MSH Health Care

GoodRated 14/07/2021Home care · Barrow-in-furness

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Feb 2022
Staff working with other agencies; supporting people to access healthcare
Note3 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Feb 2022
Staff support: induction, training, skills and experience
Note3 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Feb 2022
Positive, person-centred culture and good understanding of duty of candour
Note3 Feb 2022
Compassionate end of life care supporting people to remain at home
Note3 Feb 2022
Effective complaints procedure with concerns used to improve the service
Note3 Feb 2022
Kind, caring staff who promoted privacy, dignity and independence
Note3 Feb 2022
Effective liaison with healthcare services such as GPs and chemists
Note3 Feb 2022
Staff were trained, competent and well supported by managers

Note3 Feb 2022
End of life care and support
Note3 Feb 2022
Improving care quality in response to complaints or concerns
Note3 Feb 2022
Meeting people's communication needs
Note3 Feb 2022
Planning personalised care to ensure people have choice and control

Note3 Feb 2022
Working in partnership with others
Note3 Feb 2022
Engaging and involving people using the service, the public and staff
Note3 Feb 2022
Managers and staff clear about roles; quality performance, risks and regulatory requirements
Note3 Feb 2022
Duty of candour; openness and honesty when something goes wrong
Note3 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering