Operated by Mrs Belinda Louise Cameron

Pathway to Care

Requires improvementRated 17/05/2022Home care · Derby

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note17 May 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note17 May 2022
Respecting and promoting people's privacy, dignity and independence

Note17 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note17 May 2022
Staff support: induction, training, skills and experience
Note17 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note17 May 2022
Staff working with other agencies; supporting people to access healthcare
Note17 May 2022
Ensuring consent to care and treatment in line with law and guidance

Note17 May 2022
Approachable registered manager with open management style and duty of candour policy in place
Note17 May 2022
Communication needs assessed in line with Accessible Information Standard
Note17 May 2022
Personalised, flexible care responsive to people's preferences
Note17 May 2022
Care staff described as friendly, caring and cheerful; promoted privacy, dignity and independence
Note17 May 2022
Strong partnership working with GPs, district nurses and occupational therapists
Note17 May 2022
Effective safeguarding systems with appropriate referrals to local authority

Note17 May 2022
End of life care and support
Note17 May 2022
Improving care quality in response to complaints or concerns
Note17 May 2022
Meeting people's communication needs
Note17 May 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note17 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 May 2022
Preventing and controlling infection
Note17 May 2022
Systems and process to safeguard people from the risk of abuse; learning lessons when things go wrong
Note17 May 2022
Using medicines safely
Note17 May 2022
Assessing risk, safety monitoring and management
Note17 May 2022
Staffing and recruitment

Note17 May 2022
Working in partnership with others
Note17 May 2022
Promoting a positive, person-centred, open and inclusive culture; engaging people and staff
Note17 May 2022
Duty of candour and continuous learning and improving care
Note17 May 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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